Primo Water and DS Services are actively monitoring the COVID-19 (the coronavirus) outbreak to ensure the safety and well-being of our associates and customers. To date, we have not encountered any disruption to manufacturing or distribution operations as a result of this outbreak.
IMPORTANT: The World Health Organization has stressed that COVID-19 has not been detected in public drinking water supplies and the risk is low due to the virus having a fragile outer membrane.
To ensure that our trained field service technicians are equipped to produce and deliver safe, high-quality drinking water and services, we follow stringent food quality and safety standards across our facilities and service routes every day for both Exchange and Refill services – including rigorous hygiene practices such as handwashing protocols, glove requirements with product contact surfaces, and illness protocol. These are fundamental food safety requirements for the food and beverage industry as regulated by the federal Food and Drug Administration (FDA).
To learn more about the Coronavirus, please go to https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public.
Frequently Asked Questions
Quality and Safety Protocols
To ensure that our associates are equipped to produce and deliver safe, high-quality water and services, we follow stringent food quality and safety standards across our facilities every day – including rigorous hygiene practices such as hand washing protocols, glove requirements with product contact surfaces, and illness protocol. These are fundamental food safety requirements for the food and beverage industry as regulated by the federal Food and Drug Administration (FDA). Additionally, we are diligently monitoring and following guidance from the World Health Organization, the Centers for Disease Control and Prevention (CDC) and local and regional health agencies.
Facility and Associate Sanitation and Hygiene
We are reinforcing existing associate and facility sanitation practices and have mandated additional preventative measures:
Good Manufacturing Practices (GMPs)
We maintain a stringent GMP program across all bottling plants and equipment service departments that requires associate hygiene, sanitation and safety. This includes wearing non-latex gloves for job functions that involve product or cooler contact surfaces, with documented training already required.
Associates, visitors and vendors who exhibit symptoms or are ill are not permitted to be in the workplace and must avoid contact with other associates, equipment, or product surfaces.
The World Health Organization has stated that COVID-19 has not been detected in public drinking water supplies and the risk is low due to the virus having a fragile outer membrane.
Our pre-filled Exchange water is processed through a well-designed, multibarrier disinfection process including ultraviolet disinfection and ozonation, leaving a residual disinfectant in the bottle when capped and produced in a sealed system. The products we produce are of the highest quality in the industry due to the multi-barrier systems we have in place, with stringent checks and balances. Our Refill water systems are connected to public water supplies that meet the required Environmental Protection Agency (EPA) regulations for drinking water. The water quality is further treated and disinfected using filtration, reverse osmosis (RO) and ultraviolet disinfection (UV) steps.
Each of our refurbished water and filtration coolers goes through a multi-step disassembly, cleaning and sanitation process. The final step includes a sanitation process using a food-grade, EPA-registered sanitizer, prior to packaging the cooler for delivery to our customers.
The equipment from Primo is safe to use and does not pose any exposure to the Coronavirus for our customers and consumers. Each unit comes with a manual that highlights how to clean the unit. Customers may wish to take additional steps to clean their equipment given the current situation.
Three (3) and Five (5) Gallon bottle water coolers:
Bottled drinking water products manufactured for Primo do not contain perishable components; therefore bottled water does not have a shelf life. As long as the bottled water is stored in a cool environment, away from solvents and chemicals, it is consumable for an unlimited time.
Yes. Primo refill water is sampled regularly as per jurisdictional public health, quality and safety regulations.
Primo’s trained service technicians visit the refill systems routinely. All refill system parameters are checked and the dispensers are cleaned and sanitized, inside and outside, with special attention given to the machine’s external surfaces.
To ensure quality water, bottles should be rinsed with a baking soda and water mixture before each use and sterilized with a household bleach and water mixture every six (6) months.
Before each use: Mix one (1) tablespoon of baking soda per gallon of water, place the cap on the bottle and shake; Rinse thoroughly and allow the bottle to air dry.
Every six months: Add ½ teaspoon of household bleach per gallon of water; Swish water around and let stand for three (3) minutes; pour out and thoroughly rinse until the water is clear and no scent can be detected; air dry; seal the container.
We are restricting all international and domestic travel in order to reduce risk as we continue to monitor the impact of the virus across North America.
Several States and Counties have issued shelter-from-home or non-essential travel bans. Primo services routes are not effected since we provide an essential product for basic human needs and services for drinking water.
Primo’s customer care team can be reached at: